Refund & Return Policy – The Ashnoor

Last Updated: 06 December 2025

At The Ashnoor, we always strive to ensure customer satisfaction. If you face any issue with your product, please read our return and refund rules carefully before submitting a request.

1. Eligibility for Return / Replacement

You may request a return or replacement if:

You received a wrong product
You received a damaged or defective product
The product has a major quality issue
The size/product received is different from what you ordered

2. Conditions for Return

To qualify for a return or replacement:

Request must be made within 48 hours of receiving the product
The item must be unused, unwashed, and undamaged
Tags, labels, and original packaging must remain intact
You must provide clear photos or video as proof of the issue

If these conditions are not met, the return request may be rejected.

3. Non-Returnable Items

The following items cannot be returned or refunded:

Products damaged due to personal misuse
Slight color variations (due to lighting or screen difference)
Used or washed items
Discounted / Sale items
Accessories (unless damaged on arrival)
Perfumes, Attar, or any personal-care product (for hygiene reasons)

4. Replacement Process

If your return request is approved:

Our support team will review your issue
We will arrange pickup or request courier return
Once we receive and inspect the item, we will send a replacement
If the replacement item is out of stock, you may choose another product of equal value

5. Refund Policy

Refunds are processed only in the following cases:

Product unavailable or out of stock
We cannot fulfill your order
Valid return received but replacement is not possible

Refunds will be issued through the original payment method within 3–7 working days.

Note: Cash on Delivery (COD) orders are refunded via bKash/Nagad/Bank Transfer.

6. Shipping Cost for Returns

If the error is from our side (wrong, damaged, or faulty item), we will cover the return shipping cost
For any other reason, the customer must pay the return shipping cost

7. Order Cancellation

You may cancel your order before the item is shipped.
Once shipped, cancellation is not possible.

8. Contact for Return/Refund Requests

📞 Hotline (24/7): +880 1994-948004
📧 Email: riyamolla80@gmail.com
💬 WhatsApp: https://wa.link/csc9kb
🌐 Website: https://online.tashmartbd.com/