Welcome to Ash Noor. These Terms & Conditions govern your access to and use of our website and the purchase of products offered through our online store.

By accessing our website or placing an order, you agree to these Terms & Conditions. If you do not agree with any part of these terms, please discontinue using our website.

1. About Ash Noor

Ash Noor is an online fashion and lifestyle store offering products such as sarees, three-piece outfits, panjabis, watches, handbags, fragrances, and other lifestyle items.

Throughout these terms, “Ash Noor,” “we,” “our,” and “us” refer to the business operating this website. “You” and “your” refer to visitors, customers, and users of our website.

2. Eligibility and Use of the Website

By using our website, you confirm that you are legally capable of entering into a purchase transaction under applicable law.

You agree to use this website only for lawful purposes and not to engage in activities that may harm the website, interfere with its operation, compromise its security, or violate the rights of others.

3. Product Information and Availability

We make reasonable efforts to display accurate product descriptions, photographs, prices, colours, sizes, and specifications.

However:

• Actual product colours may vary slightly due to screen settings, lighting, and device differences.

• Product images may include illustrative elements where clearly applicable.

• Product availability may change without prior notice.

• Minor variations may occur between product images and delivered products.

If a significant error affects your order, we will take appropriate steps to resolve the matter in accordance with our policies and applicable law.

4. Prices and Promotions

All product prices are displayed in Bangladeshi Taka (৳), unless otherwise stated.

We may update prices, offers, discounts, and promotional campaigns from time to time. The price applicable to your order will generally be the price confirmed at checkout or when we accept your order, subject to correction of genuine errors and applicable law.

Promotional offers may be subject to specific conditions, validity periods, product availability, or quantity limits.

5. Placing and Confirming Orders

When you place an order, you agree to provide accurate and complete information, including your name, phone number, delivery address, and any other information necessary to fulfil your order.

After receiving your order, we may contact you by phone, SMS, or other available communication methods to verify the details.

An order confirmation message does not necessarily mean that the order has been dispatched. We reserve the right to review or decline an order for legitimate reasons, including stock unavailability, pricing errors, suspected fraudulent activity, or inaccurate order information.

If an order cannot be fulfilled after payment has been received, we will arrange an appropriate resolution, including a refund where applicable.

6. Payment Methods

Available payment methods will be displayed on our website or communicated by our customer support team.

These may include Cash on Delivery and supported online payment methods, depending on availability.

Customers are responsible for providing accurate payment information and completing any required payment steps. Online payments may be processed by third-party payment service providers under their respective terms and policies.

7. Shipping and Delivery

We aim to process and deliver orders within the estimated delivery period communicated to customers.

Delivery times may vary depending on the destination, courier operations, weather, public holidays, product availability, and other circumstances beyond our reasonable control.

Customers are responsible for providing a correct delivery address and an active contact number. Additional arrangements may be necessary if a delivery attempt fails.

Any delivery charges, applicable conditions, and estimated delivery information will be communicated where available.

8. Returns, Exchanges, and Refunds

Returns, exchanges, cancellations, and refunds are handled in accordance with our Refund and Returns Policy.

Customers should review that policy before placing an order.

Nothing in these Terms & Conditions limits any rights or remedies available to consumers under applicable law.

9. Customer Responsibilities

You agree to:

• Provide truthful and accurate order information.

• Use the website in a lawful and responsible manner.

• Avoid fraudulent purchases, abusive behaviour, or misuse of promotions.

• Respect the intellectual property rights of Ash Noor and other parties.

• Contact our support team with genuine order-related concerns.

We may take appropriate action against misuse of our website, subject to applicable law.

10. Intellectual Property

Unless otherwise stated, the website’s original content, branding, logos, graphics, design elements, text, and other materials are owned by or used with permission by their respective rights holders.

You may not reproduce, distribute, modify, publish, or commercially exploit protected materials without appropriate authorization.

Product names, logos, and trademarks belonging to third parties remain the property of their respective owners.

11. Third-Party Services and Links

Our website may use or link to third-party services, including payment gateways, courier services, analytics tools, and external websites.

These services may be governed by separate terms and privacy policies. Ash Noor does not control every aspect of third-party services and cannot guarantee their uninterrupted availability.

12. Limitation of Liability

We make reasonable efforts to maintain accurate product information and reliable website operations. However, we do not guarantee that the website will always be available, uninterrupted, or free from technical errors.

To the extent permitted by applicable law, Ash Noor will not be responsible for indirect losses arising from circumstances beyond our reasonable control.

Nothing in these terms excludes or restricts liability that cannot lawfully be excluded or restricted, including applicable consumer rights.

13. Privacy and Personal Information

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that relevant personal information may be processed as described in that policy for purposes such as order fulfilment, customer support, payment processing, delivery, security, and other lawful business operations.

14. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business operations, website functionality, or applicable legal requirements.

Revised terms will be published on this page with an updated “Last Updated” date. Changes will apply as permitted by applicable law.

15. Governing Law

These Terms & Conditions are subject to the applicable laws of Bangladesh.

Any dispute arising from the use of our website or the purchase of our products will be handled in accordance with applicable law and the jurisdiction of the competent authorities or courts.

16. Contact Information

If you have questions regarding these Terms & Conditions, your orders, or our services, please contact us:

Business Name: Ash Noor
Location: Dhaka, Bangladesh
Phone: +880 1994-948004
Email: info.@gmail.com
Website: Ash Noor Official Website

Please include your order number when contacting us about an existing purchase.

Thank you for choosing Ash Noor. We appreciate your trust and support.